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Return Policy – Store Credit Only
Eligibility for Return
Only full-price items are eligible for return.
Returns must be initiated within 14 days of the shipment date.
All approved returns will be issued store credit (E-Gift Card) only.
No refunds will be issued unless the item is damaged or defective due to our error.
To request a refund for a damaged item, you must submit photos of the item and packaging within 5 days of delivery.
All refunds/returns are subject to a 15% restocking fee. This fee covers inspection, repackaging, and inventory handling.
All claims are subject to review and approval.
Final Sale
Items discounted 50% or more are final sale.
Final sale items are not eligible for return, exchange, or store credit.
Final sale status will be clearly marked on the product page and at checkout.
All items purchased during promotional events (e.g., July 4th, Black Friday, Cyber Monday) are final sale and not eligible for returns or exchanges.
Sale & Discount Code Items
Items purchased with a discount of 50% or less or using a discount code are eligible for store credit only.
Refunds to the original payment method are not available for these purchases.
Sold Out Styles
In the event that an item you ordered is sold out, our team will contact you to offer an exchange or provide store credit for a future purchase. We’ll work with you to make sure you find something you love.
International Orders
All international sales are final.
The customer is responsible for all return shipping costs.
Return Process
To initiate a return or exchange:
Email: info@deadthancool.com
Items must be unworn, unused, and returned in original packaging with tags and accessories intact.
The customer is responsible for all return shipping costs.
Original shipping charges are non-refundable.
Exchanges
Exchanges are only allowed for sizing issues.
If the item is unavailable, store credit will be issued.
Sale items, promotional items, and accessories are not eligible for exchange.
Unauthorized or Refused Returns
Items returned without approval or outside the return window will be issued store credit only, minus any applicable fees.
Refused shipments will be refunded minus round-trip shipping costs and any restocking fee.
Unauthorized returns may take longer to process. Store credit will be issued as an E-Gift Card valid for 1 year.
Order Cancellations
For cancellations- we must receive an email within 24 hours from the time of purchase to be approved of a cancellation.
Lost & Damaged Items
Dead. Than. Cool. shall not be held liable for any direct or indirect damages done by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier. Dead. Than. Cool. does not assume any responsibility for lost or stolen items.
Taxes & Duties
Please be aware all international orders (Outside U.S.A) may be subject to sales tax, import duties and custom charges at the receiver’s expense. This rate is determined by the receiving country. Please contact your local customs for further information.
For further assistance, please contact:
Email: info@deadthancool.com
Hours of Operation: Monday-Friday, 9am to 5pm (PST)